Same Working Day Dispatch if ordered before 3.30pm
Orders are generally dispatched same working day if payment is received before 3.30pm. All of our products are stored in our own warehouse, so we can ship out immediately and are not dependent on 3rd parties.
Any orders placed after 3.30pm will be shipped on the next working day. Orders placed after 3.30pm on Friday, will be shipped on the following Monday (unless Bank Holiday).
We ship by Royal Mail and Parcelforce. For certain orders we may use Fed-Ex or UPS, dependent on your location and size of order. For non-UK orders, the parcel may be given to the local delivery agent. All delivery times are approximate and not guaranteed.
If there is a problem with stock, we will try and contact you by phone or email. We try not to send alternatives unless authorised. If we are unable to contact you, we may part ship your order. Please let us know if you prefer to wait or refund the remaining items.
Delivery Times - Prices are dependent on weight and size of the order
Pick Up from our St Helens Warehouse - Usually ready within the hour, during Monday to Friday 8.30am to 4.30pm. Closed weekends.
COST : FREE
Royal Mail 1st Class - Standard 1st class delivery for small items, Tracked 24 for larger ones. Normally 1-2 working days. Usually delivered Mon-Sat.
COST : £1.29 < 100g / £3.49 < 5kg / £3.99 < 10kg
Royal Mail 2nd Class - Standard 2nd class delivery for small items, Tracked 48 for larger ones. Normally delivered in 2-3 working day. Usually delivered Mon-Sat.
COST : £0.89 < 100g / £2.19 < 5kg / £2.99 < 10kg
ParcelForce Next Working Day Courier - USUALLY Next Working Day courier delivery. Delivery on Monday to Friday. This is not a guaranteed service, so may take more than 1 working day.
COST : £5.99 < 20kg / £8.99 < 40kg / £3 for every 20kg above that
Parcel Force 12:00 (Mon-Fri) Pre-Noon Next Working Day. Delivery Monday to Friday. This is a guaranteed service, where if it does not arrive before noon the next working day, your postage charge can be refunded. Exceptional circumstances are not included in the guarantee. Please see Parcel Force website for terms and conditions.
COST : £9.99 < 20kg / £13.99 < 40kg / £4 for every 20kg above that
ParcelForce Saturday - Saturday 9am to 2pm (Order before Friday 3.30pm). Delivery Saturdays. Not guaranteed delivery.
COST : £11.99 < 20kg / £16.99 < 40kg / £5 for every 20kg above that
FREE Local Collection
Local collections to our St Helens Warehouse are FREE. Normally it takes around an hour to pick and pack you order. Please check the opening times below. Place your order online or just come to our Trade Counter with a list of your QS codes.
Trade Counter Opening Hours
Our trade counter is open to all, trade or members of the public. You are able to pick up orders placed on the website (normally ready within the hour during open times) or order at the counter. If you know what you need, having the QuickSearch Numbers makes it much quicker.
We are open at the following times:
Monday : 8.30am till 4.30pm
Tuesday : 8.30am till 4.30pm
Wednesday : 8.30am till 4.30pm
Thursday : 8.30am till 4.30pm
Friday : 8.30am till 4.30pm
Saturday : Closed
Sunday : Closed
Bank Holidays : Closed
All other working days we are open, apart from Christmas Eve and New Years Eve we close at Noon.
Address: kenable, Sandwash Close, Rainford Industrial Estate, St Helens. WA11 8LY