Delivery and returns
Same Day Dispatch
Orders are generally dispatched same working day if payment is received before 3.30pm. We ship by Royal Mail, Yodel or DPD. For certain orders we may use Fed-Ex or UPS, dependant on your location and size of order. For non-UK orders, the parcel may be given to the local delivery agent. All delivery times are approximate and not guaranteed.
If there is a problem with stock, we will try and contact you by phone or email. We try not to send alternatives unless authorised. If we are unable to contact you, we may part ship your order. Please let us know if you prefer to wait or refund the remaining items.
Royal Mail 24 - Standard 1st class delivery, normally 1-2 working days. Usually delivered Mon-Sat.
Royal Mail Tracked 24 - Normally delivered next working day. Usually delivered Mon-Sat.
Royal Mail Tracked 48 - Normally delivered in 2-3 working day. Usually delivered Mon-Sat.
Yodel Business - Normally delivered 1-2 working days, between 9am-5pm, Mon-Fri.
Yodel Home - Normally delivered 1-2 working days, between 8am-7pm, Mon-Sat.
Yodel Isles - Normally delivered 2-4 working days, between 9am-5pm, Mon-Fri.
DPD Next Day - Normally delivered next working day, between 9am-5pm, Mon-Fri.
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email firstname.lastname@example.org
1. Distance Selling Regulations 2000
We accept any unused item back upto 30 days from delivery for a full refund including original outbound postage providing the following conditions are fulfilled: