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Delivery & Returns.
Same-day dispatch, tracked delivery and a fair, no-fuss returns policy, on every order.
We know you need your kit when you need it. Order before 3:30pm on a working day and we'll dispatch the same day, because everything we sell is held in our own St Helens warehouse. That means we're never waiting on anyone else to get your order moving.
Same-day dispatch
Order by 3:30pm on a working day and it leaves us that day.
Stocked in-house
All our products sit in our own warehouse, ready to go.
Free over £200
Delivery is free on orders over £200.
Orders placed after 3:30pm are dispatched the next working day. Orders placed after 3:30pm on a Friday are dispatched the following Monday, unless it's a Bank Holiday.
Click & Collect
Collect your order from our St Helens warehouse, free of charge.
- Place your order online and choose Click & Collect. Enter a local postcode (within 15 miles) at checkout and the option will appear.
- Further afield but still want to collect? Use our postcode, WA11 8LY, at checkout.
- Orders are usually ready within the hour during opening times, and we'll let you know when yours is ready to collect.
Opening hours
- Monday – Friday8.30am – 4.30pm
- Saturday & SundayClosed
- Bank HolidaysClosed
- Christmas & New Year's EveClose at noon
Address: kenable, Sandwash Close, Rainford Industrial Estate, St Helens, WA11 8LY
Returns
Our returns policy forms part of our Terms & Conditions of Sale and is in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any questions? Email sales@kenable.co.uk.
Changed your mind?
By law you have 14 days to change your mind. We give you a full 30 days from delivery for a refund, including your original standard delivery cost, as long as:
- You're a personal customer (this doesn't apply to business customers)
- You email sales@kenable.co.uk to request a return within 30 days of delivery
- Your return is authorised and uses the full returns address we provide
- The item is unused (you can open it to check it suits), with all original packaging, and is fit to be resold
- It's returned within 30 days of your RMA date
Return postage is your responsibility, and the goods remain your responsibility until they're signed for by us. Once we've received the item, we'll refund you within 14 days.
Faulty or damaged?
Faulty goods are covered by the Consumer Rights Act 2015. If something arrives faulty or damaged, contact our technical support team first, as we can often put it right by phone or email. If we can't:
- Within 30 days, you can return a faulty item for a full refund
- After 30 days, we'll repair or replace it; if that isn't successful, you're entitled to a refund or price reduction
- Returns must be authorised and sent to the full returns address, complete with all packaging, cables and manuals
- Goods are your responsibility until signed for by us
We'll refund your return postage on faulty items (standard postage, unless we've agreed otherwise).
What can't be returned
- Personalised, made-to-measure or special-order items
- Software once the seal is broken
- Upgraded or express delivery charges
- Business-to-business orders (not covered by the regulations)
Business customers
The change-of-mind policy above applies to personal customers only. Business-to-business orders returned as no longer required are subject to a 25% restocking fee.
Delivery & returns FAQs
When will my order be dispatched?
Order before 3:30pm on a working day and we'll dispatch it the same day. Orders after 3:30pm go the next working day, and orders after 3:30pm on a Friday go the following Monday (unless it's a Bank Holiday).
How much does delivery cost?
It depends on the weight and size of your order, so the exact price is shown at checkout. Delivery is free on orders over £200.
Do you deliver outside the UK?
We currently deliver to UK addresses only. For larger international or trade international orders, please email trade@kenable.co.uk.
How does Click & Collect work?
Place your order online and enter a local postcode (within 15 miles) at checkout, the Click & Collect option will appear. If you're further afield but still want to collect, use our postcode, WA11 8LY. Orders are usually ready within the hour during opening times.
How long do I have to return something?
You have 30 days from delivery to return an unused item for a refund, more generous than the 14 days required by law. It applies to personal customers only.
My item is faulty, what should I do?
Contact our technical support team first, as we can often resolve it quickly. Under the Consumer Rights Act 2015 you can return a faulty item for a full refund within 30 days; after that we'll repair or replace it. We refund the return postage on faulty items.
Need a hand?
Our team is happy to help with anything about your delivery, collection or return.
Same Working Day Dispatch if ordered before 3.30pm
Orders are generally dispatched same working day if payment is received before 3.30pm. All of our products are stored in our own warehouse, so we can ship out immediately and are not dependent on 3rd parties.
Any orders placed after 3.30pm will be shipped on the next working day. Orders placed after 3.30pm on Friday, will be shipped on the following Monday (unless Bank Holiday).
We ship by Royal Mail and Parcelforce. For certain orders we may use Fed-Ex or UPS, dependent on your location and size of order. For non-UK orders, the parcel may be given to the local delivery agent. All delivery times are approximate and not guaranteed.
If there is a problem with stock, we will try and contact you by phone or email. We try not to send alternatives unless authorised. If we are unable to contact you, we may part ship your order. Please let us know if you prefer to wait or refund the remaining items.
Delivery Times - Prices are dependent on weight and size of the order
The prices are for standard customers only. Trade Account customers services and costs may differ. Prices include VAT.
Pick Up from our St Helens Warehouse- Usually ready within the hour, during Monday to
Friday 8.30am to 4.30pm. Closed weekends.
COST : FREE
Royal Mail 2nd Class - Standard 2nd class delivery for small items, Tracked 48 for larger
ones. Normally delivered in 2-5 working day. Usually delivered Mon-Sat. For larger packages, this service
maybe upgraded to RM Tracked 48 (normally 2-3 days).
COST : £1.32 < 100g / £2.94 < 5kg
/ £3.96 < 10kg / £12 <100kg
Royal Mail 1st Class - Standard 1st class delivery for small items, Tracked 24 for
larger ones. Normally 1-2 working days. Usually delivered Mon-Sat. For larger packages, this service
maybe upgraded to RM Tracked 24 (normally 1-2 days).
COST : £1.80 < 100g / £4.2 <
3.5kg
FedEx Next Working Day Courier - USUALLY Next Working Day courier delivery. Delivery on Monday
to Friday. This is not a guaranteed service, so may take more than 1 working day.
COST : Order <£50 : £6 / Order < £200 : £4.2 / Order > £200 : FREE
FedEx before 12:00 (Mon-Fri) Pre-Noon Next Working Day. Delivery Monday to Friday. This is
a guaranteed service, where if it does not arrive before noon the next working day, your postage charge can be
refunded. Exceptional circumstances are not included in the guarantee. Please see FedEx
website for terms and conditions.
COST : £9.99 < 20kg / £13.99 < 40kg / £4 for
every 20kg above that
FREE Local Collection
Local collections to our St Helens Warehouse are FREE. Normally it takes around an hour to pick and pack you order. Please check the opening times below. Place your order online or just come to our Trade Counter with a list of your QS codes.
Trade Counter Opening Hours
Our trade counter is open to all, trade or members of the public. You are able to pick up orders placed on the
website (normally ready within the hour during open times) or order at the counter. If you know what
you need, having the QuickSearch Numbers makes it much quicker.
We are open at the following times:
- Monday : 8.30am till 4.30pm
- Tuesday : 8.30am till 4.30pm
- Wednesday : 8.30am till 4.30pm
- Thursday : 8.30am till 4.30pm
- Friday : 8.30am till 4.30pm
- Saturday : Closed
- Sunday : Closed
- Bank Holidays : Closed
All other working days we are open, apart from Christmas Eve and New Years Eve we close at Noon.
Address: kenable, Sandwash Close, Rainford Industrial Estate, St Helens. WA11 8LY
Returns
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email sales@kenable.co.uk
1. Distance Selling Regulations 2000
We accept any unused item back upto 30 days from delivery for a full refund including original outbound postage providing the following conditions are fulfilled:
- Only applies to personal customers. Does not apply to business customers.
- Customers must contact us by email (sales@kenable.co.uk) and request a return within 30 days of delivery.
- All returns must be authorised and use the full returns address provided
- Carriage costs for returning the Goods is the customers responsibility
- The Goods remain the customers responsibility during transit and until signed for by us
- All goods must be returned within 30 days the RMA date of issue
- Items must be unused. They may be opened to check if they suit, but must be unused.
- All original packaging must be included
- The item must be able to be resold
- Not included in Distance Selling regulation:
- Personalised, Made to Measure or Special Order items
- Sealed software
- Additional Services - Upgraded Delivery Methods (if upgraded to a Courier delivery rather than a standard postage option)
- Business to Business Orders that are not covered by DSR
- It is the consumers statutory duty to return the goods in good condition and to return the goods correctly paid and adequately protected. We reserve the right to charge direct costs for breaches of the statutory duty.
- For Business to Business orders : items return as not required or not needed will be subject to a 25% restocking fee.
2. Faulty Products .
- If you believe your goods have been delivered faulty or damaged please contact technical support for assistance.
If your problem can't be resolved by telephone or email the item can be returned for testing providing the
following conditions are met:
- All returned Goods must be authorised and sent to the full returns address provided
- Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
- The goods are your responsibility until signed for by us
- If found defective a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens.
- Return postage will be refunded for the defective item (standard 2nd class postage unless otherwise advised). Postage upgrades will not be refunded (unless otherwise advised).