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| Delivery Options |
Items Dispatched same day if ordered before usually 4pm and items are in-stock
(website stock figures may not always be 100% correct) |
Standard Delivery
Usually 3 to 5 working days to any UK Destination inc NI, Channel Islands and Scottish Highlands/Islands
Prices PLUS 20% VAT |
| Insured |
0 - 5kg |
| upto £100 |
£3.69 |
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Royal Mail 1st Class Packets
Usually 1 to 2 working days to any UK Destination inc NI, Channel Islands and Scottish Highlands/Islands
Prices PLUS 20% VAT |
| Insured |
0 - 100g |
101 - 500g |
501 - 1000g |
| upto £10 |
99p |
£1.99 |
£2.99 |
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Royal Mail 1st Class Recorded Packets
Usually 1 to 2 working days to any UK Destination inc NI, Channel Islands and Scottish Highlands/Islands
Prices PLUS 20% VAT
|
| Insured |
0 - 100g |
101 - 500g |
500 - 1kg |
| upto £33 |
£1.99 |
£2.99 |
£3.99 |
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3 Working Day Courier
England/Wales Mainland and Scottish Lowlands only
Prices PLUS 20% VAT |
| |
upto 10kg |
upto 20kg |
upto 30kg |
upto 40kg |
upto 60kg |
upto 100kg |
| |
£4.49 |
£8.99 |
£10.99 |
£12.99 |
£15.99 |
£19.99 |
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Courier
Usually Next Working Day - England/Wales Mainland and Scottish Lowlands only
Prices PLUS 20% VAT |
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upto 5kg |
upto 10kg |
Over 10kg |
| |
£5.99 |
£6.99 |
£7.50 plus 35p per 1kg (or part of) over 10kg |
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Saturday Courier
Saturday Delivery - England/Wales Mainland and Scottish Lowlands only
Prices PLUS 20% VAT |
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upto 5kg |
upto 10kg |
Over 10kg |
| |
£9.99 |
£11.99 |
£11.99 plus £2 per 5kg (or part of) over 10kg |
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Collections from Warehouse
Customers may collect their items from our St Helens Warehouse
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Opening Hours for Collection
Monday to Friday, 10am till 4pm.
Collections can only be done once your order has
"Order is Ready for Collection" Status
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Royal Mail Airmail - Europe
Delivery Aim 3-5 working days to Europe
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| Insured |
upto 100g |
upto 300g |
upto 500g |
upto 1kg |
Upto 2kg |
| upto £33 |
£1.69 |
£2.89 |
£3.89 |
£6.39 |
£11.39 |
| upto £500 |
£7.19 |
£8.39 |
£9.39 |
£11.89 |
£16.89 |
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The goods you order will be delivered to the address you give when you place your order.
Orders placed before 4pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all items ordered are in stock. (A working day is any day other than weekends and bank or other public holidays.) We will endeavour to send out all orders received upto 4pm but this is dependant on workload.
If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
If any product ordered is out of stock, we will inform you and let you decide how to proceed.
Any date stated for stock arriving is only approximate and can not be guarenteed.
All delivery times quoted are subject to stock availability and delivery location.
You have the choice of delivery - Royal Mail, Courier or pickup. Please note the following:
- Royal Mail will deliver to any permanently occupied home, premises or approved delivery point in the UK, including Northern Ireland.
- Our standard Courier service will only deliver to mainland England and Wales, and the Scottish Lowlands. Excluded postcodes include: The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, Jersey (JE) & Guernsey (GU), Belfast (BT), Isle of Man (IM) and Isles of Scilly -postcodes (TR21-25). Additional Charges may be applied to delivery location specified above, and delivery will normally take 2-3 days.
- Our Courier is not a Guarenteed Next Day Service. The aim to deliver next day and do so most times, but they do not guarentee it. Please check you emails and text messages (on some next day courier) for consignment numbers and approximate delivery times.
For Courier deliveries, their policy is to try to deliver twice. They may try to leave with a neighbour if possible. If you do not want this specify it on the delivery page. Otherwise, you must pick the item up from your local Courier branch or you can arrange redelivery. After 5 days, if not picked up, the item will be sent back to us at cost, which may be passed on to the purchaser. You will be emailed by the courier, and if the delivery date is unsuitable please choose a date more suitable.
For Royal Mail deliveries, their policy is to call once. After this, you must pick up the item from the local sorting office.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your payment provider for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
All shortages must be notified to us within 48 hours of delivery. We will be unable to help after this time has passed. Please email customerservices@kenable.co.uk
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Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email customerservices@kenable.co.uk.
1. Distance Selling Regulations 2000
Goods ordered may only be returned within the first 7 working days for a full refund providing the following conditions are fulfilled:
Customers must contact us by email (customerservices@kenable.co.uk) and request a return within 7 days of delivery.
All returns must be authorised and use the full returns address provided
Carriage costs for returning the Goods is the customers responsibility
The Goods remain the customers responsibility during transit and until signed for by us
All goods must be returned within 30 days the RMA date of issue
Not included in Distance Selling regulation:
- Personalised, Made to Measure or Special Order items
- Sealed software
- Additional Services - Upgraded Delivery Methods (if upgraded to a Courier delivery rather than a standard postage option)
- Business to Business Orders that are not covered by the DSR
It is the consumers statutory duty to return the goods in good condition and to return the goods correctly paid and adequately protected. We reserve the right to charge direct costs for breaches of the statutory duty.
For Business to Business orders : items return as not required or not needed will be subject to a 25% restocking fee.
2. Faulty Products
If you believe your goods have been delivered faulty or damaged please contact technical support for assistance (use Support button at top of page). If your problem can’t be resolved by telephone or email the item can be returned for testing providing the following conditions are met:
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